> For the complete documentation index, see [llms.txt](https://docs.ovaledge.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ovaledge.com/governance-catalog/governance-app/integration.md).

# Integration

The Governance App can be integrated with the Service Desk to support compliance-related requests. When an end user submits a response, it may represent a request that requires further action. Integrating with the Service Desk enables users to map a Governance App to a predefined service desk template, along with an associated approval workflow.

**Once this integration is configured:**

* A ticket is automatically created in the Service Desk whenever a new response is submitted or a campaign is completed.
* The ticket follows the approval workflow defined in the service desk template.
* Designated stakeholders in the workflow are responsible for fulfilling the request.

## **Configuration Details**

* **Object Type:** Governance App
* **Request Type:** Compliance

To enable this integration:

1. Create the Governance App.
2. Define the required workflow in the Service Desk.
3. Create a Service Desk template. 

   <figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdy58CX0-6Tm4usr4RKH9L6n-kXmRhyjGR3U5Dumd5l_b0WiAI3ZQraq7cM0quJM_R4eQOElDpzoNM_7QtDvgYNEeZ7g_3rSjHIaOj7k_od2MLN1rewOr94EsFWpCD3j2OTdnr7?key=VyJIEWhJt8GJcPkcCGszQg" alt=""><figcaption></figcaption></figure>
4. Assign the app to the template with the defined workflow.

   <figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcwJ-MQA8CwVfwQ8sQc47XiaJSRWr-TaesN60mnsdMsWUNn76zU_56PmijombAMWlpEUGVGIGukQiJorT1MrXz3mqHc10jm4NJ7w8vt1AGkwwS0vcbli-2dcwRc87xo5k2kRw_-YQ?key=VyJIEWhJt8GJcPkcCGszQg" alt=""><figcaption></figcaption></figure>

## Ticket Information in the App

Within the respective Governance App, users can view the following ticket details:

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXccihgE1ZcsfMZ4nfvBDo_XPOByXj3tDvCUikCHLFREn14hBEKH7GqPf1dhlNcr41vLfOyVD_RQGp8XfNr68M1gobvdUkYVeTKlwlLHi0PFBQbS7P6i8lUmverZsjpU29p4Z2Ua4g?key=VyJIEWhJt8GJcPkcCGszQg" alt=""><figcaption></figcaption></figure>

* **Request ID:** The unique ID of the ticket created in the Service Desk.
* **Ticket Age:** The duration since the ticket was created.
* **Status:** The current status of the ticket.


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