Integration

The Governance App can be integrated with the Service Desk to support compliance-related requests. When an end user submits a response, it may represent a request that requires further action. Integrating with the Service Desk enables users to map a Governance App to a predefined service desk template, along with an associated approval workflow.

Once this integration is configured:

• A ticket is automatically created in the Service Desk whenever a new response is submitted or a campaign is completed.

• The ticket follows the approval workflow defined in the service desk template.

• Designated stakeholders in the workflow are responsible for fulfilling the request.

Configuration Details

• Object Type: Governance App

• Request Type: Compliance

To enable this integration:

1. Create the Governance App.

2. Define the required workflow in the Service Desk.

3. Create a Service Desk template.

   
4. Assign the app to the template with the defined workflow.

   

Ticket Information in the App

Within the respective Governance App, users can view the following ticket details:

• Request ID: The unique ID of the ticket created in the Service Desk.

• Ticket Age: The duration since the ticket was created.

• Status: The current status of the ticket.