# Custom Views Custom views are user-defined filters or configurations that allow users to personalize how they view and manage tickets or requests. ## Create New View The 'Create New View' option allows administrators to design and customize how service requests are displayed to users. By creating a new view, admins can define specific filters, columns, and sorting preferences. Navigate to Service Desk > System View > + Create New View.

Select the required fields from ‘Service Desk Fields’; these will appear later under ‘Order Fields.’ Users can rearrange them using drag-and-drop to move fields to the top or bottom as needed. Add the Name of the View, Description, and select the page size from the dropdown. Click ‘Save’ to configure a new view. {% hint style="info" %} There are a few mandatory Service Desk Fields, such as Request ID, Summary, Object Name, Status Name, Requested By, and Requested On, that cannot be unselected while configuring a new view. {% endhint %}

A new "Latest Comment" column has been added to display the most recent comment for each service request. This column can be included while configuring a new view.

## My View The 'My View' feature allows users to personalize and save a custom layout for displaying service requests. This view includes user-specific preferences such as selected columns, filters, sorting order, and grouping criteria.

## Public View Public View displays views created by other users within the application. It enables users to explore and use views created by others.