Service Requests Name Format

In Service Desk, Grouped tickets now follow the standard format (e.g., SR-1001). Approval tickets linked to these groups adopt a child format, such as SR-1001-01, SR-1001-02, and so on, to indicate their relationship to the main ticket.

Navigate to the Service Desk and click on any Request ID ticket.

Users can view the Group ID followed by its linked approval Request ID.

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Last updated 2 months ago

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