Notifications

To access Service Desk notifications, click the User's icon at the top right corner and select Inbox.

When a service request enters the review phase, the system sends notifications to the "requested for" according to their configured settings in My Profile.
The system notifies the first and subsequent approvers as the approval phase proceeds.
After the final approver approves the request, the system sends notifications to both users who requested the approval, indicating approval, "requested by," and "requested for."
If any approver rejects the request, notifications are sent to both users, notifying them of the rejection.
Notifications prompt approvers to expedite the approval process if they violate the SLA.
The system sends SLA notifications once daily and pre-violation notifications if a request is expected to breach the SLA on a subsequent day. The system dispatches these pre-violation alerts once daily, but only before the actual SLA time for a particular request.
When an approver delegates his approval to another user, the delegated user receives a notification that they have been delegated as an approver. The delegate will receive all approver notifications for the set time period.

Last updated 2 months ago

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