Delegate Approval to Another User

When an approver is unavailable for a few days, they can delegate their service request approvals to another author user. An approver can delegate their approval to another user from My Profile, as depicted below.

When the delegated user approves a request, it is highlighted in the workflow as depicted below:

PreviousTypes of Service Requests NextService Desk Tabs

Last updated 2 months ago

Was this helpful?