CTA Template Map Flow

The system provides predefined service desk templates automatically mapped to Call To Action (CTA) buttons such as Suggest a Term, Content Change Request, and Data Quality Issue. These templates streamline the process of raising service requests directly from the UI.

Administrators can modify these mappings using the CTA - Template Mapping. By default, system templates are assigned to CTA buttons. However, if a system template is inactive, the corresponding CTA button will not have an associated template.

If custom templates exist for a specific request type and object type, administrators can map them to the relevant CTA button.

Connector-specific templates can be assigned to CTA buttons along with the Global Template. When clicking on the CTA button for the mapped connector, the connector-specific template is opened. For other connectors, the global template is opened.