# CTA Template Map Flow

The system provides predefined service desk templates automatically mapped to Call To Action (CTA) buttons such as Suggest a Term, Content Change Request, and Data Quality Issue. These templates streamline the process of raising service requests directly from the UI.

Administrators can modify these mappings using the CTA - Template Mapping. By default, system templates are assigned to CTA buttons. However, if a system template is inactive, the corresponding CTA button will not have an associated template.

If custom templates exist for a specific request type and object type, administrators can map them to the relevant CTA button. 

Connector-specific templates can be assigned to CTA buttons along with the Global Template. When clicking on the CTA button for the mapped connector, the connector-specific template is opened. For other connectors, the global template is opened.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXf45XkPguuZdFgnqalI0M04eivIRMZ64XWPujypbVO3byhiVgC9LgL1cobN0-7InYG6wloCtbs8TECnqICOk3A6YOaCvRdWfbVCn4EM0HCE1Ad7NDaP9pDp--RNUhSMl3A4Rqej?key=6qINK2Swwz4qFAlWMh6DaQ" alt=""><figcaption></figcaption></figure>


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