# Custom Views

Custom views are user-defined filters or configurations that allow users to personalize how they view and manage tickets or requests.

## Create New View

The 'Create New View' option allows administrators to design and customize how service requests are displayed to users. By creating a new view, admins can define specific filters, columns, and sorting preferences.

Navigate to Service Desk > System View > + Create New View.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeV0itA_i6s-9gRPJV2R7a7Z7FPrbPcqjhPMI68g53g60hNPyTsVjkkQ7_T7IkpGdMDm-AFc4YdVM7-v-LsDwhbqYxHEdOCY7XDBtPj5fJZyw0zQ4ghGaJQISPQlSliO6oNglJJNw?key=g9WDuZ-Gbg8XYOEZultGbg" alt=""><figcaption></figcaption></figure>

Select the required fields from ‘Service Desk Fields’; these will appear later under ‘Order Fields.’ Users can rearrange them using drag-and-drop to move fields to the top or bottom as needed. Add the Name of the View, Description, and select the page size from the dropdown. Click ‘Save’ to configure a new view.

{% hint style="info" %}
There are a few mandatory Service Desk Fields, such as Request ID, Summary, Object Name, Status Name, Requested By, and Requested On, that cannot be unselected while configuring a new view.
{% endhint %}

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdnBgGYi01AZinBpGB9820fTbahwDZIxWEIR_6mkAt_C60Zfy6EFSFubCAAd7h0elopXOmSMNMLhueqRSiGyImp45wIZWKRuzunO4czN_jQSnkQ6Z55ndQcrJvr35S_tifCQhVSmA?key=g9WDuZ-Gbg8XYOEZultGbg" alt=""><figcaption></figcaption></figure>

A new "Latest Comment" column has been added to display the most recent comment for each service request. This column can be included while configuring a new view.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdHKtvXb88VCTsTMftAWta-Q0Kb25jJoFBjPON79SBncr1ocR3w8eUiwnc7MEUD1B0bxHL7PemES-NbmQnLkjwRvorZLOO2nobgBnhe8NuwfHilKmAIOIou9fQSOkFD6TTf40xWJg?key=g9WDuZ-Gbg8XYOEZultGbg" alt=""><figcaption></figcaption></figure>

## My View

The 'My View' feature allows users to personalize and save a custom layout for displaying service requests. This view includes user-specific preferences such as selected columns, filters, sorting order, and grouping criteria.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXf-jeS9BZTVuMlwxKVcZixYluDbA06b6i0lcxFI1dJybNAySwuf6rOeq101L9FWHdxhNxaOyCPa7YOT1QRRJmcfu_2S5217awHV2UEV5RXuEj4aBQIB8rukCuCKSkBEXILgQXYPIA?key=g9WDuZ-Gbg8XYOEZultGbg" alt=""><figcaption></figcaption></figure>

## Public View

Public View displays views created by other users within the application. It enables users to explore and use views created by others.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdZB_7VEogdbSo-9VDGREznOf1n-Jr46mi--znOmc8cDhMRUc0Lh6FGzv5NIvcmaChbboGbXimombOYR_-TL7sLGW9NXUy_I1eR-wenX1Ss7XXuxmbXMxVFVCZK7Gd6nKP6eJ0t4A?key=g9WDuZ-Gbg8XYOEZultGbg" alt=""><figcaption></figcaption></figure>

***

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