# About Service Desk

The Service Desk provides a streamlined connection between application users requesting services or support and the organization's business owners.  It manages and tracks requests from submission to approval or rejection, standardizing the process within the organization.

Access the Service Desk using these options:

1. Click the Service Desk icon in the Home Header Menu or select the Service Desk module from the Left Panel Menu.
2. Click the Profile icon and select My Requests to open the Service Desk main page.
3. Click any service request from the Waiting for My Approval or My Requests widgets on the Home Page to navigate to the Service Desk main page.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfKoZlHki5JWl5AWGbI8tb363_suYWThQaX8-4ByENY28n48mdbpjOvRaIz78pUynio904xXmhN7V2NI6cbsTxE_xDomKgSK6RYxXDp8lR7Zld9U1XbYjVjsAz6icz48OG0XPzrCg?key=g9WDuZ-Gbg8XYOEZultGbg" alt=""><figcaption></figcaption></figure>

***

Copyright © 2025, OvalEdge LLC, Peachtree Corners, GA, USA.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.ovaledge.com/release8.1/service-desk/about-service-desk.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.